Warranty Policy

Business Name: Harbor Outlet
Phone: +1 (313) 762 6529
Email: help@harboroutlet.shop
Address: 119 5th Street, Houma, Louisiana 70364, United States

At Harbor Outlet, we stand behind the quality of our furniture. Our goal is to provide products that are durable, reliable, and meet the expectations of our customers. This Warranty Policy explains the coverage and procedures for warranty claims.

Warranty Coverage

  • All furniture purchased from Harbor Outlet includes a 12-month limited warranty beginning from the date of delivery.

  • The warranty covers manufacturing defects in materials and workmanship.

  • Covered issues may include structural damage, defective joints, or hardware malfunctions.

Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear (including scratches, dents, fading, or fabric pilling).

  • Damage caused by misuse, neglect, improper assembly, or modification.

  • Damage due to accidents, spills, fire, flood, or natural disasters.

  • Products used for commercial purposes or outside normal residential use.

  • Clearance items, final-sale products, or customized orders.

Claim Process

  1. Contact our customer service team at help@harboroutlet.sho p or call +1 (313) 762 6529.

  2. Provide proof of purchase (order number or receipt) and clear photographs of the issue.

  3. Our team will review the claim within 5 business days and determine if it qualifies under warranty.

Remedies

If the claim is approved, Harbor Outlet may, at its discretion:

  • Repair the defective part.

  • Replace the item with the same or a comparable product.

  • Provide a partial refund if repair or replacement is not feasible.

Customer Responsibility

  • The customer is responsible for proper care and use of the product.

  • If a return shipment is required, the customer must follow the instructions provided by our service team.

Legal Rights

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the United States.

Customer Support

For warranty inquiries, please reach us at help@harboroutlet.sho p or by phone at +1 (313) 762 6529.
Service Hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (ET)

  • Saturday – Sunday: Closed

  • U.S. Holidays: Closed

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