FAQs

Do you charge for shipping?
No, all furniture orders include free standard shipping across the United States.

How long will it take to receive my order?
Orders are processed within 1–2 business days and delivered within 6–12 business days.

Which carrier do you use?
We ship all furniture orders with FedEx.

Can I track my shipment?
Yes. You will receive an email with a FedEx tracking number once your order ships.

What is your return policy?
Items may be returned within 30 days if unused and in their original packaging. Customized and final-sale items are non-returnable.

Do I have to pay for return shipping?
Yes, unless the return is due to damage or an error on our part.

How do I request a return?
Contact our customer service at help@harboroutlet.shop or +1 (313) 762 6529 to initiate the process.

Can I exchange my furniture?
We do not offer direct exchanges. You may return your item for a refund and place a new order.

What payment methods do you accept?
We accept major credit/debit cards and PayPal.

Can I cancel my order?
Yes, if the order has not shipped. Once shipped, you must follow the return process.

Is my payment secure?
Yes. All transactions are SSL encrypted and processed through secure providers.

Do you ship internationally?
No. At this time, we only ship within the United States.